The Technology Services Coordinator is responsible for coordination of end user support and technical service requests for assigned work team. This includes all work intake and management processes, staff orientation/training related to these processes, the tools used in managing this workload, liaison activities with the end user community, and quality monitoring and improvement functions.

On a daily basis, the Technology Services Coordinator schedule staff member(s) for end user support duties, and oversees the daily provisioning of end user support. In addition, the Technical Support Coordinator performs work intake, prioritization, scheduling, and follow up duties related to the completion of Technology Service Requests (TSR). The Coordinator is the primary request contact for the end user community for all TSRs.